The short answer
What should a lash tech cancellation policy say?
Download the policy template + 6 replies (PDF, 2 pages)
No sign-up. Page 1: seven fill-in lines. Page 2: replies for late cancels, no-shows, running late, repeat reschedules, late fills and fee waivers.
- Notice to cancel or move Please give at least ____ hours' notice to cancel or reschedule.
- Late cancellation Cancelling with less notice: ____ (fee, or deposit kept).
- No-show Missing the appointment without notice: ____. Future bookings may need ____.
- Running late I can wait ____ minutes. After that, the service may be shortened or moved.
- Fills A fill needs about ____% of lashes still on, within ____ weeks. Otherwise it is booked as a full set.
- Deposits A deposit of ____ holds the time. It goes toward your service.
- Illness and emergencies If you are unwell, tell me as soon as you can. ____ (how you handle it).
Before you rely on it
Honest limits
Questions lash techs ask
Lash cancellation policy questions
What should a lash cancellation policy include?
Seven things: how much notice you need, what happens with late cancellations, no-shows and late arrivals, how fills work (how many lashes need to be left and within how many weeks), whether you take deposits, and how you handle illness. The free template has a line for each.
How much notice should a lash tech require?
Many lash artists ask for 24 or 48 hours, because a two-hour full set is hard to fill at short notice. Pick what you can realistically rebook, and say it the same way every time.
Can I charge a cancellation fee?
Many beauty pros do, but how you can charge depends on what the client agreed to and on the rules where you work. Put the policy in writing before the booking, and check local consumer rules if you are unsure. This page is not legal advice.
How do I enforce my policy without losing clients?
State it before booking, repeat it calmly when it applies, and decide in advance when you'll waive it (first offence, real emergency). Most friction comes from surprise, not from the fee itself.
Does BookingSolved charge deposits or cancellation fees?
No. BookingSolved turns a client's message into an Apple Calendar booking, reschedule or cancellation that you approve, with a reply ready to send. It stores no prices and takes no payments. Collect deposits and fees the way you do now.
Is the template free?
Yes. It is a direct PDF download, two pages, no sign-up: the fill-in policy and six reply texts.
On the phone
Proof: a reschedule, then an undo
How it works
How to handle a late cancel in 3 steps
- Share the message. Paste the client's text or choose a screenshot. Only what you choose is read, on your iPhone.
- Approve the change. BookingSolved finds the existing appointment and shows the exact event before cancelling, or a before-and-after preview for a reschedule.
- Send your reply. An editable reply is ready. Add your policy line from the PDF, then send it yourself.
One design decision we made: nothing changes in your Calendar until you approve it, and Undo checks that nothing else changed before reversing anything. A cancelled lash set is annoying; a wrongly cancelled one is worse.
Get BookingSolved free
Print the policy, keep the replies handy, and let the next client message become a booking in a few taps.
Get BookingSolved free on the App Store · Updated November 2026
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